Submission Tips for entering

Guidelines for mystery shop audit.

The following outside areas are inspected in detail for cleanliness: Shop front, car park / footpath, facia, signs, windows, doors, corners, edges, lighting, posters straight and in date.


General observation all lights in working order and colour, standard of cleanliness floors, walls, shelving, doors, checkout.

Date check 1 out of date automatic fail., SELs on all products. Standard of merchandising quality and range.

Dairy area , clean shelves, gullies clean,pricing, range,in stock.

O.L. clean, in stock, range, pricing, product info.

Checkout area, Clean tidy product priced. Staff app. name badges, eye contact, smile, engage in conversation hello/goodbye etc.,

Food to Go. Standard of cleaning glass, cabinet, corners, area behind. Display and range for time of day,pricing all product.

If dept. is closed no loss of points if the cabinets hot and cold are spotless and reflect best practice.